[1] 石云霞,赵西萍. 政府互动导向对基层公务员服务绩效的影响研究{J}.
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  [5] Yun-xia Shi. Can job attitude add value to customer satisfaction in service-oriented
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  [6] Yunxia Shi, Lihong Su. Hotel Frontline Employee’s Affective Commitment and 
Service Creativity: the Mediation Effect of Emotional Labor. [C] 2016 International 
Conference on Service Science, Technology and Engineering. (SSTE2016). 
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  [7] Yunxia Shi, Lihong Su. Hotel Fontline Employee’s Organizational Commitment and 
Service Innovation Capability: Moderating Effect of Emotional Labor. [C] 2016 International 
Conference on Business and Management (ICBM 2016). DEStech Publications. Inc. 
   
   
  论文题目: 情感劳动的过程机理及其策略对员工服务创新能力的影响研究
  专业: 工商管理
  学号: 4111008073
  公示时间:2016.10.10
  公示地点:院图书馆
   
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